Sample Sales

INTERNATIONAL CUSTOMERS: No refunds. No exchanges. No exceptions on sample sales.  

IMPORTANT INFORMATION

From time to time, we heavily discount products and have a sample sale.
Please note this is a sample sale and some products might have little defects.
This includes thread pulls or tears but products are generally in good condition.
Scarves will be sent in mail bags and will be sent by courier only because of the
extreme delays caused by Brexit. Please note your order may be delayed for possibly
several weeks, we apologise for this in advance.
Because stock quantities are not updated in real time, items might be sold out
at the time of purchase. We will be in touch if this happens.


BREXIT & TAXES

EU customers will now have to pay for the VAT in their own country rather than at point of sale.
The VAT and import duties are charged once the parcel reaches its destination country.
You may be charged for a disbursement fee as your order passes through customs.
Any charges on a parcel must be paid by the person receiving the parcel.
Athena Procopiou Ltd has no control over these charges and we can't tell you
what the cost would be, as customs policies and import duties
vary widely from country to country.

We hope you are delighted with your order. If you would like to return any items from your order or you are not completely satisfied, please send us an email on shop@athenaprocopiou.com

Any returns or refunds must receive initial approval via email by Athena Procopiou Ltd

All unauthorised returns may be refused or disregarded and the customer will be responsible for all costs incurred.

INTERNATIONAL CUSTOMERS: No refunds. No exchanges. No exceptions on sample sales.  

UK CUSTOMERS ONLY:

Returns are accepted on items within 14 days from the date of shipment.
Items returned outside this period will not be accepted. 

To be eligible for a refund or an exchange, items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. If the return tag has been removed, the garment is no longer returnable. If returning swimwear, please make sure that the protective slip has not been taken off or has not been tampered with. If the protective slip is missing, returns won’t be accepted.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns timeframe.

All returns should be sent back to us in the original packaging.

You will be responsible for the shipping costs of returning your item(s). 

All successfully returned items will only be credited to the account used to originally purchase the items, less any delivery costs incurred.

Once the return has been approved please send items back using the pre-addressed label.

If you do not have a pre-addressed label, please use the following address:

Athena Procopiou Returns
79 Elm Park Mansions
Park Walk
SW10 0AP London

All returns are subject to our terms and conditions. Please visit shop.athenaprocopiou.com for further details. 

HOW TO RETURN YOUR ORDER (UK CUSTOMERS ONLY)

Step 1 Email us on shop.athenaprocopiou.com

Step 2 You will receive an email confirming your Return.

Step 3 Enclose your return form within your parcel and send back using the pre-addressed label.

SENDING YOUR ORDER FROM WITHIN THE UK (UK CUSTOMERS ONLY)

Please either mail the item back to us by Royal Mail. 

First class or Special Delivery: For returns sent by mail, please use a first class or special delivery service to ensure your item is received within the accepted time frame.

Return your goods to the following address:

Athena Procopiou Returns
79 Elm Park Mansions
Park Walk
SW10 0AP London

You will be responsible for the shipping costs of returning your item(s). Initial shipping costs are non-refundable. 

Please note items received outside of the specified return period will not be accepted.