Terms and Conditions

PAYMENTS

We accept Credit Card and Debit Card payments via RealEx or Paypal. Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch).

The goods will not be delivered until the customer's funds that have been paid to Athena Procopiou Limited have cleared in full.

YOUR ORDER

Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Athena Procopiou Limited monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Athena Procopiou Limited reserves the right to decline orders for bulk or high value purchases. In the event that your order is declined, you shall receive a full refund. Product images are for illustrative purposes only.

RETURNS AND EXCHANGES POLICY

You may return or exchange your purchase for any reason, including sale items.

In accordance with EU Distance Selling Regulations, returns or exchanges are accepted on items within 14 days from the date of shipment. Items returned outside this period will not be accepted. 

To be eligible for a refund or an exchange, items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. If the return tag has been removed, the garment is no longer returnable. We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns timeframe.

Defects or any other discrepancies should be reported to us by email at shop@athenaprocopiou.com no later than 7 days from receiving your purchase. If notification is not received within this period, we shall be under no liability whatsoever in respect of such claim.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

They are certain conditions where a return or exchange cannot be granted:

-Any item not in its original condition, damaged or missing parts for reasons not due to our error

-Any item that is returned more than 14 days from the date of receiving your purchase. 

Shipping to the Russian Federation or Ukraine?

Please note that no refunds or exchanges will be accepted for customers ordering items to be shipped to the Russian Federation and Ukraine. All sales to the Russian Federation and Ukraine are final.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of the necessary checks and you still have not received your refund yet, please contact us at shop@athenaprocopiou.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange your item for a different size, we unfortunately cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, we recommend returning your purchase for a refund and placing another order.

Sending your return from within the UK

Please either mail the item back to us or use a reputable courier company of your choice.

First class or Special Delivery: For returns sent by mail, please use a first class or special delivery service to ensure your item is received within the accepted time frame.

Return your goods to the following address:

Athena Procopiou Returns c/o Ogden
Unit 2, Acre Park, Dalton Lane, Keighley
West Yorkshire BD21 4JH

You will be responsible for the shipping costs of returning your item(s). Initial shipping costs are non-refundable. 

Sending your return from outside the UK

Please either mail the item back to us or use a courier company of your choice. (UPS, DHL, Fedex, TNT)

Express Mail: For returns sent by mail, please use an express postal service to ensure your item is received within the accepted return period, which is 14 days from the date of shipment. 

Courier: For returns sent by courier, please use a reputable courier company of your choice such as UPS, DHL, Fedex, TNT. 

Return your goods to the following address:

Athena Procopiou Returns c/o Ogden
Unit 2, Acre Park, Dalton Lane, Keighley
West Yorkshire BD21 4JH

Please note items received outside of the specified return period will not be accepted

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of the necessary checks and you still have not received your refund yet, please contact us at shop@athenaprocopiou.com.

SHIPPING AND DELIVERY

At Athena Procopiou, we are dedicated to making sure that your order arrives as safely and as soon as possible. 

Our delivery options and costs vary depending on the location of the delivery address specified on checkout. For deliveries within the UK, orders will be sent using Royal Mail for free, unless the Next Day Delivery has been opted. Overseas orders including the EU and the Rest of the World will be shipped using DHL Express or UPS. 

All purchases will be delivered and beautifully wrapped in Athena Procopiou’s signature packaging.

SHIPPING TO THE RUSSIAN FEDERATION OR UKRAINE? 

Please note that no refunds or exchanges will be accepted for customers ordering items to be shipped to the Russian Federation and Ukraine. All sales to the Russian Federation and Ukraine are final.

UK MAINLAND DELIVERY

Post delivery: 

Free shipping applies to UK deliveries. 

Express Delivery:

We offer an Express delivery to any address within mainland UK, which costs £10. This Express service is a next working day service, however certain remote areas in mainland UK could be longer. Please note that to receive your order on the next working day pending clearance of payment, be sure to place your order before 1pm from Monday to Thursday.

Any orders placed on Friday before 1pm will be delivered on the following Monday. Any orders placed after 1pm on the Friday and over the weekend will be delivered on the following Tuesday. 

All Next Day deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 6pm.

EUROPEAN DELIVERY

We regret to inform you that we do not offer Post Delivery anymore due to parcels getting lost or taking too long too arrive at destination. 

Standard Delivery:

For shipping outside of the UK, we use a UPS Standard service with UPS for delivery to countries in the EU

Prices can vary between £22.00 to £30.00. 

Deliveries will usually arrive within 2-5 working days from the date of shipment.

All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 6pm.

Express Delivery:

For a faster delivery, we use UPS Express Saver. This service has a guaranteed 1-3 working day service to most EU destinations if your order is placed before 1pm Monday – Thursday.

Prices can vary between £30.00 - £50.00.

USA & CANADA DELIVERY

We regret to inform you that we do not offer Post Delivery anymore due to parcels getting lost or taking too long too arrive at destination. 

We offer a UPS Express Saver service for delivery to the USA & Canada, which costs between £15.00 - £35.00. This service has a guaranteed 1-3 working day service to most US & Canada destinations if your order is placed before 1pm Monday – Thursday.

Prices quoted do not include any import duties or local taxes, for which the recipient is responsible.

REST OF WORLD DELIVERY

We regret to inform you that we do not offer Post Delivery anymore due to parcels getting lost or taking too long too arrive at destination. 

We offer a UPS Express Saver service for delivery to the Rest of the World, which costs between £30.00 - £55.00. This service has a guaranteed 2-4 working day service to most destinations if your order is placed before 1pm Monday – Thursday.

Prices quoted do not include any import duties or local taxes, for which the recipient is responsible.

DELIVERY ADDRESS

We are unable to redirect your order once it has been dispatched. Please ensure that you provide a suitable shipping address for the specified delivery times.

TRACKING MY ORDER

On placing your order we will send you an email to confirm that we have received your order. As soon as payment is processed, you will receive another email to inform you that your purchase has been shipped. 

Each item will be assigned a tracking number as soon as it leaves the warehouse, enabling us to locate your package. When your order has been dispatched, we will contact you directly with an order tracking number.

If you have not received your order within 10 working days or if at any time you have a question regarding the status of your order, please contact us directly at shop@athenaprocopiou.com where we will be happy to look into your request and assist you in any way we can.

INSURANCE

We insure each purchase from dispatch and during the time it is in transit until it is delivered to your specified address. Upon delivery to the specified delivery address, responsibility of your order transfers to you and is no longer covered by our insurance. If you are returning an item and loss or theft occurs, Athena Procopiou Ltd cannot be held responsible.

TAXES & DUTIES

If you order items for delivery outside of the EU, they may be subject to import duties and taxes that are your responsibility where they apply. We have no control over these charges and cannot predict what they may be, and they remain the responsibility of the customer. If local import taxes apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time, as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Athena Procopiou Ltd to you.

Please note that cross-border deliveries may be subject to opening and inspection by custom authorities. You are considered the importer of record for the items you order through our website and must comply with all laws and regulations of the country in which the items are to be delivered. Athena Procopiou Ltd are required by law to declare an accurate commercial value on all non-EU shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.

ITEM AVAILABILITY

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email and will get a full refund.

RESTRICTIONS

Unfortunately, we currently do not offer shipping to PO Box addresses.

Once an order has been placed, it is not possible to have the shipment redirected to an alternative address.

UNLAWFUL OR PROHIBITED USE 

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Athena Procopiou Limited or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

WEBSITE TERMS OF USE 

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Athena Procopiou Limited owns the copyright in all materials on this site.

COPYRIGHT

All contents and information on this site including without limitation text, graphic and images, is the property of Athena Procopiou Limited or the property of their respective owners and is protected by United Kingdom copyright laws.

TRADEMARKS

All trademarks that appear on this site are the property of their respective owners.

ABOUT 

We reserve the right to change our Terms and Conditions at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this web site.


PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shop@athenaprocopiou.com

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics: 

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google analytics: 

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at shop@athenaprocopiou.com