Shipping And Delivery
SHIPPING AND DELIVERY
At Athena Procopiou, we are dedicated to making sure that your order arrives as safely and as soon as possible.
Our delivery options and costs vary depending on the location of the delivery address specified on checkout. For deliveries within the UK, orders will be sent using Royal Mail, unless the Next Day Delivery has been opted. Overseas orders including the EU and the Rest of the World will be shipped using DHL Express or UPS.
All full price purchases will be delivered and beautifully wrapped in Athena Procopiou’s signature packaging.
For sale items, purchases will be delivered in a metallic envelope.
SHIPPING TO THE RUSSIAN FEDERATION OR UKRAINE?
Please note that no refunds or exchanges will be accepted for customers ordering items to be shipped to the Russian Federation and Ukraine. All sales to the Russian Federation and Ukraine are final.
UK MAINLAND DELIVERY
Post delivery:
A shipping fee of £5.00 applies to UK deliveries.
Express Delivery:
We offer an Express delivery to any address within mainland UK, which costs £10. This Express service is a next working day service, however certain remote areas in mainland UK could be longer. Please note that to receive your order on the next working day pending clearance of payment, be sure to place your order before 1pm from Monday to Thursday.
Any orders placed on Friday before 1pm will be delivered on the following Monday. Any orders placed after 1pm on the Friday and over the weekend will be delivered on the following Tuesday.
All Next Day deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 6pm.
EUROPEAN DELIVERY
We regret to inform you that we do not offer Post Delivery anymore due to parcels getting lost or taking too long too arrive at destination.
Standard Delivery:
For shipping outside of the UK, we use a UPS Standard service with UPS for delivery to countries in the EU
Prices can vary between £25.00 to £40.00.
Deliveries will usually arrive within 2-5 working days from the date of shipment.
All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 6pm.
Express Delivery:
For a faster delivery, we use UPS Express Saver. This service has a guaranteed 1-3 working day service to most EU destinations if your order is placed before 1pm Monday – Thursday.
Prices can vary between £30.00 - £50.00.
USA & CANADA DELIVERY
We regret to inform you that we do not offer Post Delivery anymore due to parcels getting lost or taking too long too arrive at destination.
We offer a UPS Express Saver service for delivery to the USA & Canada, which costs between £15.00 - £35.00. This service has a guaranteed 1-3 working day service to most US & Canada destinations if your order is placed before 1pm Monday – Thursday.
Prices quoted do not include any import duties or local taxes, for which the recipient is responsible.
REST OF WORLD DELIVERY
We regret to inform you that we do not offer Post Delivery anymore due to parcels getting lost or taking too long too arrive at destination.
We offer a UPS Express Saver service for delivery to the Rest of the World, which costs between £30.00 - £55.00. This service has a guaranteed 2-4 working day service to most destinations if your order is placed before 1pm Monday – Thursday.
Prices quoted do not include any import duties or local taxes, for which the recipient is responsible.
DELIVERY ADDRESS
We are unable to redirect your order once it has been dispatched. Please ensure that you provide a suitable shipping address for the specified delivery times.
TRACKING MY ORDER
On placing your order we will send you an email to confirm that we have received your order. As soon as payment is processed, you will receive another email to inform you that your purchase has been shipped.
Each item will be assigned a tracking number as soon as it leaves the warehouse, enabling us to locate your package. When your order has been dispatched, we will contact you directly with an order tracking number.
If you have not received your order within 10 working days or if at any time you have a question regarding the status of your order, please contact us directly at shop@athenaprocopiou.com where we will be happy to look into your request and assist you in any way we can.
INSURANCE
We insure each purchase from dispatch and during the time it is in transit until it is delivered to your specified address. Upon delivery to the specified delivery address, responsibility of your order transfers to you and is no longer covered by our insurance. If you are returning an item and loss or theft occurs, Athena Procopiou Ltd cannot be held responsible.
TAXES & DUTIES & BREXIT
In most cases, for orders placed outside of the UK, any customs or import duties are charged once the parcel reaches its destination country.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Athena Procopiou Ltd has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please note that cross-border deliveries may be subject to opening and inspection by custom authorities. You are considered the importer of record for the items you order through our website and must comply with all laws and regulations of the country in which the items are to be delivered. Athena Procopiou Ltd are required by law to declare an accurate commercial value on all non-EU shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.
ITEM AVAILABILITY
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email and will get a full refund.
RESTRICTIONS
Unfortunately, we currently do not offer shipping to PO Box addresses.
Once an order has been placed, it is not possible to have the shipment redirected to an alternative address.